SUPPORT

Tell us what happened without sending the whole story.

Describe the issue with the smallest useful amount of family information. Never include a password, purchase token, full story, prompt, or raw voice recording.

01

Account and access

Use for sign-in, verified email, Google account selection, caregiver invitations, session revocation, and recent-authentication issues.

02

Story and reading

Use for recipe, generation, review, illustration, narration, download, Reader, routine, and progress behavior.

03

Billing

Share a Play order ID only if requested in a protected follow-up. Do not paste a purchase token or payment-card information.

04

Readiness boundary

The local site validates the support workflow, but public support delivery remains disabled until the domain, support identity, staffing, retention, and abuse protection are approved.

Requests are not open yet.

Hadoty has not launched production accounts or support processing. This page documents the intended path, but it will not collect data until the secure Firebase-connected service is approved.

Review launch status